Refund policy

Thank you for shopping with us! We take great care to ensure every order is packed with the freshest, highest quality sweets. 

No Returns or Refunds

Due to the perishable nature of our products, we do not accept returns, exchanges or refunds once an order has been placed or dispatched. This policy helps us maintain strict food safety and hygiene for all our customers.

Incorrect or Damaged Orders

If your order arrives incorrect, damaged or faulty, please contact us within 48 hours of delivery at shop@gracessweettreats.co.uk. Include your order number and photos of the issue so we can review your case and put things right as quickly as possible. 

Allergies & Product Information

Please ensure you read all product descriptions and allergy information carefully before purchasing. We cannot be help responsible for reactions or issues arising from undisclosed allergies.

Cancellation

Once an order has been processed, we’re unable to cancel it. If you contact us before your order is packed or shipped, we’ll do our best to assist.